Yes! We only use 100% natural fragrance or essential oil blends in our products. You can see which products have which types of fragrances on any of our collection pages.

Natural Fragrance Blend - natural fragrances are complex compositions of natural aromatic raw materials such as essential oils, isolates, extracts and volatile concentrates. As opposed to a whole essential oil found in a plant, these natural chemicals are physically isolated from natural compounds. On our ingredients list this is listed as parfum  

Essential oil blend - a blend of essential oils, physically extracted by steam or cold pressing from plants (almost always organically grown), not chemically altered from their natural state or derived with solvents. On our ingredient lists essential oils are listed separately with their inci names  

Yes, all of our products are vegan! None of our products contains any animal-derived ingredients, honey or beeswax. We are truly vegan-friendly and certified with the Vegan Association.

The short answer is no!

It is illegal in the UK and Europe to test finished products on animals and we don't do it. We have also not registered our products for sale in mainland China, as animal testing is required by local authorities.  

Some cosmetic ingredients, even natural ones, were animal tested many years ago.

We have now certified with Cruelty Free International (previously BUAV). Our cut off date beyond which we won't use any animal tested ingredients is 2005.

Unfortunately the tocopherol used in some of our products is not suitable for soy allergy sufferers as it is derived from soy. 

We have had all of our skincare products safety assessed as being safe for us in pregnancy.

We are in the process of having our body products safety checked to make sure they are safe in pregnancy.

We currently do not add palm oil as an ingredient in any of our products. However, some of the actives or functional ingredients we use are sometimes made from Palm Oil (some sucrose esters for example). We have checked and all of our suppliers are now using RSPO palm oil if they are using any palm oil.

Some of our products do contain allergens. You can find the full ingredients list of each product on every product page. If your allergy is not listed below please contact us directly and we can advise whether our products would be suitable.

Gluten - Our products are entirely gluten-free!
Soy - We use tocopherol in some of our products, which is soy-derived and therefore not suitable for soy allergy sufferers.
Nuts - We use two types of nut oils in some of our products: Macadamia Oil and Almond Oil. They can be found on our full ingredients list under the names Prunus Amygdalus Dulcis (Sweet Almond) Oil and Macadamia Integrifolia Seed Oil.

If you want to know which of our products will work best on your skin then feel free to get in touch via our live chat at the bottom of our site.

We also have a skin quiz which offers an automated routine builder in just 2-3 minutes.

We do collaborate with influencers. Reach out to us here with your interest. Don't forget to include links to your social platforms and/or blog for consideration.

We offer all customers a no quibble 90 day returns window if you are not happy with your order for any reason. Please contact us through our contact form and let us know your order number and the reason. We will send you out a returns form to send back with your order.

At this time, we only ship within New Zealand. Please refer to our international sites for shipping to other countries.

Please email us as soon as possible and we will do our best to update this for you before your order is shipped.

We're so sorry to hear that! Please contact us and one of our lovely customer service representatives will be in touch shortly.

We're so sorry to hear that! Please contact us and one of our lovely customer service representatives will be in touch shortly.

We're so sorry to hear that your order hasn't arrived yet! Shipping usually takes 3-5 business days, and does not include weekends or public holidays, so please be patient. You will have received a tracking number once your item left our warehouse, so please refer to this to track your item directly with our courier. You can also get in touch with us if you find that your item has not yet left us.

Sign up to our mailing list in the footer of our site to be the first to know about promotions and discounts. You'll also get $5 off your first purchase when you sign up.

The discount code box will be displayed at checkout.

Our promotions only run for a limited time only. The code you are using may have expired. Please note that Evolve UK discounts will not work on the NZ site. Our discounts can also not be used in conjunction with each other. So only one code can be applied at a time. Codes also will not work on already discounted sale items.

Every Evolve product comes with a batch number so that you can tell exactly when the product was made. This batch code can be broken down into two parts which are the year the product was made and the day within the year.

For example, if your batch code is 2032 your product was made in 2020 on the 32nd day.If your batch code is 9064, your product was made in 2019 on the 64th day.

In order to be as eco-friendly as possible, all of our full and travel size products are packaged in glass bottles where it is safe to do so. For example, shower products such as our shampoo, conditioner, wash and lotion bottles are made of recycled, recyclable plastic bottles instead of glass in case they are dropped for health and safety reasons. All of our jars are also glass.

At present, all of our lids are made from plastic. We recognise this is not the most eco way of sending these out, are we're currently looking into some exciting alternatives, so watch this space! In the meantime, we have also introduced a pump free option for some of our products so customers can re-use their pumps from previous bottles and reduce their waste! This will eventually be rolled out for all of our pump-based products.

All of our full-sized products are encased in individual cardboard boxes (with the exception of washes, lotions, shampoo, conditioner, hand cleanser & pillow mist bottles).  All of our travel sizes will arrive wrapped in brown paper.

This issue is very close to our heart and we have looked into it from various angles. We have unfortunately come to the conclusion that we are not able to re-use the jars from a hygienic perspective. We are not able to fill a cosmetic product into a component that has already been used (because of contamination potential). Our jars are made of recycled glass and we feel that it is more eco-friendly to save on the shipping and recycle locally.

We send all of our products in cardboard boxes and use brown paper to protect our travel size products. In order to protect our products from damage during delivery, you may find your box is filled with white pellets. These are 100% biodegradable, made of corn starch and dissolve in water!